Privacy policy
Go Play Outside! ("we," "our," or "us"), based in Toronto, Canada, respects your privacy. This Privacy Policy explains what personal information we collect when you visit goplayoutside.store (the "Site") or buy from us, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
- Order information: your name, email address, phone number, and shipping and billing addresses.
- Payment information: payments are processed by our e-commerce platform and its payment providers. We never see or store your full card number.
- Communications: anything you send us by email or through our contact form.
- Device and usage information: such as your IP address, browser type, and the pages you visit, collected through cookies and similar technologies.
How We Use Your Information
- To process, ship, and support your orders, including exchanges.
- To respond to your questions and requests.
- To send marketing emails, only if you've agreed to receive them.
- To understand how the Site is used and improve it.
- To prevent fraud and meet our legal obligations.
Email Marketing
We only send marketing emails to people who have opted in. Every email includes an unsubscribe link, and you can opt out at any time.
Who We Share It With
We don't sell or rent your personal information. We share it only with service providers who help us run the business, such as our e-commerce and payment platform, shipping carriers, our email service, and our product-review provider, and only as needed for them to provide their services. We may also disclose information where required by law.
Where Your Information Is Stored
Some of our service providers store and process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the Site is used. You can block or delete cookies in your browser settings, though some parts of the Site, like checkout, may not work properly without them.
How Long We Keep It
We keep personal information only as long as needed for the purposes above, including meeting tax and accounting requirements, and then delete it securely.
Your Rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use, subject to legal and contractual limits. To make a request, email magnus@goplayoutside.store. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Security
We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to keep your information safe.
Children
The Site isn't directed at children under 13, and we don't knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "last updated" date above will change.
Contact
Questions or requests about your privacy? Email magnus@goplayoutside.store or write to us at 639 Davenport Road, Toronto, Ontario M5R 1L3.